Memo for the user

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The TaxFree4U application is a convenient and easy way to get VAT refunds from purchases in 4 European countries: Italy, Spain, France and Germany. In order to get a refund, you need to be attentive to several important points:


1.Your profile must be filled in completely and it should contain:

– valid e-mail address;

– your contact telephone number;

– photo of the first page of your valid international passport;

– home address;

The TaxFree4U Support Team will fill all other fields.


2.Don’t forget to take photos of your receipts and upload into the app, and you should pay attention to the time of when you are filling in your application for a refund. Receipts from purchases must be uploaded on the day of purchase; otherwise, you will not be able to receive a refund.

Legislation of the European countries has a clear description of receipts for  VAT refund. Receipts are issued by the cash register in the sales network. The receipt must not be damaged; should in good quality and should involve all positions.

Receipts must be readable. Receipt date must match the dates of your trip. On the receipt should be no marks from other tax free refund operators. The receipt should contain:

-name of shop;

-individual receipt number;

-address and contacts of the store;

-Product Name;

– amount of the discount and the total amount, including VAT;

-individual tax number of the store;

– taxation of VAT;

-the sum of VAT.


3.You can find out about the status of your applications by accessing TaxFree4U support service:

E-mail: support@taxfree4u.eu

Viber: +447438703469

Skype: taxfree4u

Phone:

FR: +33 980 091018

DE: +49 322 11078904

UA: +38 044 2235384

Contact us by Viber or WhatsApp  and we will call you back


4.You can download the application by clicking on the links:

GooglePlay – https://play.google.com/store/apps/details?id=eu.taxfree4u.client&hl=en

AppStore – https://itunes.apple.com/ua/app/taxfree4you/id1081482540


5.In what terms does the payment take place?

The payout time report must be started ONLY after the TaxFree4U service receives the original reciepts and a blank declaration. When the TaxFree4U Support Team receives the original of all the documents, the deadline is set from 30 to 90 days,  during this time the company’s employees provide confirmation of the fact of the carried out purchases.


6.Why a receipt can be rejected?

Often receipts that are uploaded to application don’t meet the requirements. One of the most frequent mistakes of our customers is the failure to meet the deadlines for uploading receipts: in Italy, for example, a mandatory requirement is to upload receipts on the DAY OF PURCHASE (otherwise, those receipts will be rejected).

Receipts that can not be accepted for work:
– Receipts that do not meet the above requirements;
– Recripts for paid services (hotel accommodation, car rental, restaurant bills, etc.);

Receipts that is non-refundable:

France – Tobacco, medicines, vehicles and spare parts, weapons, antiques and works of art France over 50 years old, postage stamps

Italy – Fuel, vehicles, books

Germany – Vehicles, spare parts, goods for cars (fuel, navigation, radio), prepaid mobile services – mobile phones with SIM-card, travel by public transport, restaurants or hotel accommodation