By using this web site you agree to the use of cookies. It is required for proper performance of the site.

FAQ

Search
Search
No results found for this request.

FAQ about service

What is VAT?
VAT — “Value Added Tax”. The implicit tax imposed on sold items included into the established price. The VAT percentage value is different for each country. Each traveler who buys goods for personal use only, and exports them to the non-EU countries, is entitled to the tax free shopping and receiving the VAT refund.
How do you know which shop you can claim VAT from?
99% of all stores (retailers) can claim VAT and provide receipts with included line: VAT equals 20% that`s the point.
When you are making a purchase in a small store, please clarify whether you can claim vat from it?
You do not need to look for a logo of Tax refund company in the window of a store. We are cooperating with all shops which claim VAT.
What documents are required to be submitted to use the TaxFree4U service?
If you use our service for the first time, you need to upload a colored copy of the 1st page of your foreign passport in a two-page spread. After making a purchase, you need to upload a photo of standard receipts for the purchased goods. Besides, by the personal request of the manager of the TaxFree4U Customer support team, it is required to submit a colored photo or colored scan copy of the page of your foreign passport containing Visa that grants you permission to enter and stay in the European Union. Photo of the Visa is requested by the TaxFree4U Customer support team when VAT form is sent to you, and you should send it to the e-mail: support@taxfree4u.eu.
What are the requirements of TaxFree4U to the photocopy of the passport?

You should upload the colored copy or a colored scan copy of the 1st page of the passport in the two-pages spread via the mobile app or when signing up at the website. In exceptional circumstances, the passport photo can be sent via e-mail to the TaxFree4U Customer support manager (support@taxfree4u.eu).To create a copy of the passport you can use the camera of your mobile phone. Open the 1st page of your passport take a picture of it in the two-pages spread. Check the received image. It should not contain any indistinct areas and text should be readable.

The passport photo should be horizontal oriented and made not more than 3 months prior to the registration in the TaxFree4U system.

When attaching the document you should consider that, a low-quality copy of the passport will prevent you from completing the registration in the TaxFree4U system and from start using our service! Your registration request will be sent for revision until you upload a good-quality image.

Of what type should receipts be to ensure use of the TaxFree4U service?

The receipt is given by the cash register at the retail store. The receipt should be in one piece, of good quality, all items on the receipt should be readable. The date of the receipt must correspond to the date of your trip. There should be no other marks of any other tax free refund operators.The receipt should contain:

  • Store name;
  • Individual receipt number;
  • Address and contact details of the store;
  • Name of the item;
  • Discount amount and total amount, including VAT;
  • Individual tax payer number of the store;
  • VAT tax rate;
  • VAT tax amount.

You should upload receipts on the day of purchase!

In which countries can I refund the VAT via the TaxFree4U service?

TaxFree4U provides the service in the following countries:

In the offing you will get a possibility to enjoy advantages of shopping with TaxFree4U in a wider range of countries.

What are the rules of the tax free shopping in the European Union?

Each country has its individual regulations of the VAT refund from the purchases made. The major conditions for France, Germany, Italy, Spain and the United Kingdom:

  • You should make your purchases in a retail shop that is the VAT taxpayer
  • Your purchases should be individual (for personal / family use only)
  • The minimum amount for the purchases to complete a single VAT form:
    • France – 176 EUR
    • Italy – 155 EUR
    • United Kingdom – 30 GBP
    • Germany – 30 EUR
    • Spain – 91 EUR
  • You should export goods to your country of residence by yourself
What are the advantages of the TaxFree4U compared to other tax free refund operators?
  • We fill out the VAT form (export declaration) for you! You will need only to submit a photo/copy of receipts from the store
  • It is enough to provide photos of regular receipts from the store
  • Receipts are summed. The VAT form can consist out of many receipts; it is very comfortable if you make many small purchases
  • The refunded VAT amount is higher compared to other tax free refund operators
Does tax free shopping apply to the services (accommodation, bills from the restaurants etc.)?
No. Although the tax is imposed on services, VAT refund is not applicable for them. Refund of business taxes is performed by other companies, allowing to claim the tax refund for car rent, restaurants, and hotel bills etc.
Does the TaxFree4U service apply to the goods that are sent by mail, via courier delivery service or bought via the Internet?
The TaxFree4U service applies only to the goods that were bought in the stores. All goods should be exported in the hand luggage only, should contain labels and price tags, and should be unused and/or in the original package.
Can I use the purchased goods before exporting them?
The purchased goods should be shown at the customs in the original package, should contain labels and price tags, should be unused and/or in the original package. Otherwise, customs officers can refuse to stamp your VAT form (export declaration).
How do I fill the VAT form (export declaration)?
This is a one-of-a-kind service provided by our company: we fill the VAT form (export declaration) for you! YYou will need to only to take pictures and upload your receipts from the store via the mobile TaxFree4U app.
How do I get export validation of the purchased goods?
When leaving the European Union, submit your purchases, passport and the TaxFree4U document package to the export customs officer to get your validation (customs stamp). Make sure that the customs officer stamped all your documents – VAT form (export declaration) with the invoice.
Please, note, that in the French airports, in which special terminals PABLO are established, you validate your VAT form in PABLO terminals; in this case there is no need to approach the export customs stand.Be advised to come in advance before the departure to complete the validation process at the customs.
If I am departing from the European Union through the other member-state of the European Union (connecting/transit flight)?

If your trip continues in the other country of the European Union, you will have to submit the VAT form (export declaration) to the export customs officer in the final departing point from the European Union.Note: no customs stamp = no VAT refund

 

Please, give your validated VAT form at the collection points of our partners

How do I get the VAT refund if I did not manage to obtain the export validation of the VAT form (export declaration)?

Getting export validation (stamp from the customs officer on the VAT form) – is one of the major rules of getting the VAT refund. Execution of this right confirms that purchased goods were exported from the country of purchase into your home country.Note: no customs stamp = no VAT refund

How can I calculate the VAT refund amount?

VAT is a percentage value, included in the nominal price.For example, if the VAT rate is 22 %, and the purchased item costs €100, including VAT, then the VAT amount equals €18 (price of the purchased item: €82 + 20% VAT = €100).The refund amount will be €18 minus the TaxFree4U fees.

What is the VAT refund amount of the TaxFree4U company?
Using the services of our company, you can refund up to 19% from your receipt amount! The refund amount depends on the sum of your purchase and the country where the purchase was made. You can calculate it using a calculator of the VAT refund on our website.
I want to get a refund to my bank card. Should it be the bank card that I used to pay for the purchases?

You can get the VAT refund amount on any other card. To get a refund on the bank card, specify its number in the mobile app or in the user area at www.taxfree4u.eu.The best solution will be to get your VAT refund on the Bank4you Tax Free Refund card. For further information about the Bank4you Tax Free Refund card, please, visit TAXFREE4U card.

Which documents should I submit to the TaxFree4U and how will I get the VAT refund?

The package of the original documents that you need to submit to the TaxFree4U consists of:

  • original of the VAT form (export declaration) with the invoice and customs mark/stamp
  • original of the receipts for the purchased goods

Comfortable way of transmitting originals of the documents required for the VAT refund is agreed by you with the manager of the TaxFree4U customer support team.

One of the following methods should be changed:

  • sending via mail to the local office in your country (if any) or to the central UK office at:
    TAXFREE4U LIMITED
    Oracle House, 8-12 Welbeck Way
    London, England, W1G 9YL

If our manager/partner provided you with a prepaid envelope, you can send the documents from any place in the world.

  • via the local partner of TaxFree4U in your country
  • via the TaxFree4U agent or through the TaxFree4U post box or a post box of our partner in the airport before departing from the last EU country (if such possibility is provided at the airport of departure)
  • other methods of submitting the document package are possible upon the individual agreement with you

Before sending the documents, please, make their e-copies and send them to: support@taxfree4u.eu specifying your last name in the subject line of the letter, before sending the originals to TaxFree4U.

Where to send receipts and declarations originals?
Send the envelope with the documents upon your arrival to the country of residence.
Ukraine
Bring it to any post-office of Nova Poshta and say: TaxFree4U, Kyiv, dd. № 58
Russia
Send via post to the logistics center TaxFree4U
Address:
121069 Bolshaya Rzhevsky Lane, 8, office. 2
Recipient Evgeny Alekseevich Potop
If you depart from the airports listed below – transfer receipts and declarations with the stamp of the customs officer to our partner.
Italy
ItalyFiumicino Rome (FCO) – ITR Handling Srl (partner TaxFree4U)
Malpensa Milano (MXP) – ITR Handling Srl (partner TaxFree4U)
UK
Heathrow London (LHR) – Travelex (a partner of TaxFree4U)
Gatwick London (LGW) – MoneyCorp (a partner of TaxFree4U)
Germany
Tegel Berlin (TXL) – 4Service (a partner of TaxFree4U)
If you have any questions, please call / write to customs support service.
Within 48 hours after receiving the original documents, the return will be credited to your bank card.
When will I get my VAT refund?

The VAT refund is made after TaxFree4U received the originals of your documents within the following period:

  • 48 hours for refunds, that are made on the Bank4you Tax Free Refund card;
  • up to 1 week for refunds that are made on the bank cards of our partner-banks;
  • up to 7 weeks for refunds that are made on other bank cards.
How can I contact TaxFree4U, if I have any additional questions?

For any further information, please, address the following contacts:

E-mail: support@taxfree4u.eu

Viber: +447438703469
Skype: taxfree4u

Phone:
UK: +44 203 5147771
FR: +33 184 887106
IT: +39 028 2951972
ES: +34 910 601686
DE: +49 322 11078904
UA: +38 044 2235384
RU: +74 991 124413
FI: +35 894 2451016

What does TaxFree4U do with the personal data I submit to it?
All client details are kept secure from any unauthorized usage. Passport details, as well as card details, and images/copies of the documents shall never be submitted to any third parties, and they are used only to confirm the identity of the applying Client.
How can I pay for the purchases made in the European Union?
You can pay for your purchases both in cash and non-cash resources (by paying with a bank card). The best decision will be to pay with the Bank4you Tax Free refund card.
Does TaxFree4U take any service fees?
Yes, TaxFree4U withholds fees for processing each VAT form. The refunded amount equals the full amount of the VAT paid minus the VAT form processing fee.
I want to get the refund on a credit card. In which currency will I get the refund?

TaxFree4U supports the following systems – MasterCard, Visa.When transferring refund on credit cards MasterCard and Visa, the refund will be enrolled in the currency of your credit card or in the currency of the country in which it was issued.In the case of the refund in the currency that differs from the currency of the completed VAT form, the selling rate of the reputable European bank for retail banking applies plus FX commission.

Why my refund was charged with the FX commission?
In the case of the non-cash refund in the currency that differs from the currency of the completed VAT form, the selling rate of the reputable European bank for retail banking applies plus FX commission.
Can I change the method of getting the VAT refund?
Yes. Contact the TaxFree4U Customer support team that will assist you in choosing the most convenient method of getting the VAT refund.
What is the export validation of the goods?

Export validation is the process of getting a stamp on your document package (VAT form and invoice) at the customs office in the check-in area/airside zone of the airport, or from an authorized company, or in the E-terminal. Export validation is made in the final check-point at the departure airport from the European Union.For example, if the traveler flies en to route London – Milano – Riyadh, the validation procedure (check-out and getting stamps on the VAT form) should be taken by the customer in Milano at the Customs Office.

What should you have for export validation of goods?

You need to have:

  1. a printed out document package – VAT form with the invoice
  2. originals of the receipts for the purchases
  3. international passport
  4. air ticket
  5. packed and unused goods
What if the good, you need to get the export validation for, should be declared and transferred to luggage?
If your goods are to be transferred into luggage, when checking-in, please, inform the manager at the airport about such goods, export of which needs to be validated (declared at the export customs). Let him know that that it will be required to place it later in the luggage, and take a special label/tag. Upon check out by the customs officer of the documents and the goods, pass them to the customs officer to be sent for boarding.
Why shouldn’t you take the form of another TaxFree operator in a store?
If in the store you were given the form of another TaxFree operator – the company TaxFree4U has the right to not return VAT to the client.
The reason is : the tax service of a country you were doing shopping will refuse to refund VAT due to a suspicion of attempting to double VAT refund over several operators.
Ask the store to provide a standard check.
Useful information by countries
France

Who is eligible for tax free shopping?

  • non-EU citizens
  • Clients over 16 y.o.

VAT rate:

Standard rate: 20 %
Medical supplies: 10 %
Food, books: 5,5 %
Reduced tax rate for some products and services: 2,1%

The minimum amount for a single VAT form:

176 EUR (all receipts that correspond the requirements are summed)

Tax Free goods and services:

VAT refund is paid for goods exported in the personal luggage of the traveler. Exported purchases should be in the original packages and unused.
The maximum amount of exported goods of one type is 50 items.
Goods not admissible for getting the VAT refund:

  • Tobacco
  • Medical supplies
  • Vehicles and their parts
  • Weapons
  • Antique – older than 50 years
  • Postal marks

Tax free Territories:
Overseas departments: Guadeloupe, Guiana, Martinique and Reunion (special VAT is applicable on Corsica)

VAT form:

  • should be validated in PABLO terminal or stamped by the customs officer of the French export customs office or by any customs office of the European Union
  • you are required to send us the originals of the VAT form and the receipts to get the VAT refund

In the French airports:

If the PABLO kiosk / Customs office is located before the check-in and passport control zone:

  1. Prepare all required documents and goods: document package – printed out VAT form with the invoice, passport, air ticket, packed goods, unused (upon request of the customs officer)
  2. approach the PABLO kiosk/stand located at the customs office before the passport control. Location of PABLO terminals at Charles de Gaulle airport:
    • Terminal 1: CDGVAL level, Hall 6
    • Terminal 2A: near the arrivals, exit door 5
    • Terminal 2C: near the arrivals, exit door 12
    • Terminal 2D: near the arrivals, exit door 6
    • Terminal 2E: Departure level, exit door 4
    • Terminal 2F: Arrival level
    • Terminal 3: Departure level
  3. implement the validation using PABLO terminal;
    • Choose the language of communication on the touch screen;
    • Scan the barcode of your Tax Free form using a reader;
    • If you see a green screen with the inscription “OK, the receipt is certified”, it means that your Tax Free form has received export confirmation;
    • If you see a red screen, follow the instructions and go to the customs.

    how_to_use_the_pablo_kiosk                                                                                                               NOTICE! (Extract from the instruction of the French customs):

    Randomly customs officials can check your rights to have a refund of VAT. You must provide some documents that proof your permanent residence is outside the European Union, your valid ticket and goods subject to reimbursement. If you refuse to provide any document from the list – it may lead to the cancellation of the form of Tax Free and a fine.

  4. proceed for registration and to the departure zone

The customs officer is entitled to request to show him goods at his own discretion.

If the PABLO kiosk / Customs office is located after the check-in and passport control zone:

  1. Check in for the flight and go through the Customs. Be advised to submit the documents package: printed out VAT form with the invoice, passport, air ticket, packed goods, unused (upon request of the customs officer).
  2. approach the PABLO kiosk/stand located at the customs office before the passport control;
  3. complete the validation:
    • select language
    • scan the barcode of your VAT form
    • green screen with the text “OK, form valid” means your export validation was successful
  4. proceed to the departure zone.

Please make an attention: from November 01. 2017 our service suspended the work with few shops in France: Louis Vuitton, Chanel, Hermes.

Germany

Who is eligible for tax free shopping?

  • Shoppers who reside permanently outside the European Union
  • Clients over 18 y.o.

VAT rate:

Standard rate: 19%
Food, books: 7%

The minimum amount of a single VAT form:

30 EUR (all receipts that correspond the requirements are summed)

Tax Free goods and services:

The VAT refund is paid for the goods that are exported in the personal luggage of the traveler. Exported purchases are required to be in the original package and unused.
Goods that are not applicable for the VAT refund:

  • Vehicles, parts, expendable materials and products (oil, navigation, radio)
  • Prepaid mobile services – mobile phones with the SIM cards

Tax free Territories:

Helgoland Island, Büsingen am Hochrhein

VAT form:

  • should be stamped by the customs officer of the German export customs office or by any customs office of the European Union
  • you are required to send us the originals of the VAT form and the receipts to get the VAT refund

In the German airports:

If the Customs office is located before the registration zone and passport control:

  1. approach the Customs
  2. Submit the documents package to the Customs officer: printed out VAT form and the invoice, passport, air ticket, goods in the original packages, unused (upon request of the Customs officer)
  3. the Customs officer stamps the completed VAT form with the invoice and gives it back to you
  4. proceed for registration and to the departure zone

If the Customs office is located after the registration zone and passport control:

  1. check in for the flight and go to the Customs office. Submit the documents package to the Customs officer: printed out VAT form and the invoice, passport, air ticket, goods in the original packages, unused (upon request of the Customs officer).
  2. the Customs officer checks the documents, stamps the completed VAT form with the invoice and gives it back to you
  3. Proceed to the departure zone

If there is no Customs officer at the Customs VAT Office please contact the attendant officer via the phone located near the office, and inform about your presence.

Italy

Who is eligible for the tax free shopping?

  • Citizens of the non-European Union countries

VAT rate:

Standard rate: 22%
Food: 10%
Milk, fruits and vegetables: 4%

Minimum amount of a single VAT form:

154,95 EUR (all receipts that correspond the requirements are summed)

Tax Free goods and services:

The VAT refund is paid for the goods that are exported in the personal luggage of the traveler. Exported purchases are required to be in the original package and unused.

Goods not applicable for the VAT refund:

  • Books (can be included in the total receipt to reach the minimum amount, but VAT refund for them is not allowed)
  • Gas
  • Vehicles

Tax Free territories:

Livigno, Campione d’Italia, territorial waters of Lugano Lake

VAT form:

  • should be validated in the OTELLO terminal or stamped by the Customs officer of the Italian export customs or by any Customs office of the EU countries
  • it is required to submit us the originals of the VAT form and receipts to get the VAT refund
  • receipt/invoice or the copy of receipt/invoice should be attached to the VAT form if purchase amount exceeds 20 000 EUR. Receipt/invoice number should be written on the VAT form.

At the Italian airports:

If the Customs office is located before the registration zone and passport control:

  1. Approach the OTELLO terminal / Customs officer
  2. complete the validation:
    • select language
    • scan the barcode of your VAT form
    • green screen with the text “OK, form valid″ means your export validation was successful
  3. If you decide to approach the Customs officer, please, submit the documents package to the Customs officer: printed out VAT form and the invoice, passport, air ticket, goods in the original packages, unused (upon request of the Customs officer)
  4. the Customs officer stamps the completed VAT form with the invoice and gives it back to you
  5. proceed for registration and to the departure zone

If the Customs office is located after the check in zone and the passport control:

  1. check in for the flight and go to the Customs office. Submit the documents package to the Customs officer: printed out VAT form and the invoice, passport, air ticket, goods in the original packages, unused (upon request of the Customs officer).
  2. the Customs officer stamps the completed VAT form with the invoice and gives it back to you
  3. Proceed to the departure zone

If there is no Customs officer at the Customs VAT Office please contact the attendant officer via the phone located near the office, and inform about your presence.

We inform you that from November 01, 2017 checks issued by cash registers in the Italian trade network must be download to the mobile application in the day of purchase.
The company reserves the right not to include checks that is not upload in the declaration in the day of purchase.

Spain

Who is eligible for the tax free shopping?

  • Non-European Union citizens
  • Clients over 16 y.o.

VAT rate:

Standard rate: 21%
Some food items, optical goods: 10%
Medical supplies, pharmaceutical products, books, magazines, some food items: 4%

Minimum amount for a single VAT form:

90,16 EUR (all receipts that correspond the requirements are summed)

Tax Free goods and services:

The VAT refund is paid for the goods that are exported in the personal luggage of the traveler. Exported purchases are required to be in the original package and unused.

Tax Free territories:

Ceuta, Melilla, Canary Islands

VAT form:

  • should be stamped by the Spanish Customs officer or any other Customs office of the EU countries
  • it is required to submit us the originals of the VAT form and receipts to get the VAT refund

At the Spanish airports:

If the Customs office of the Civil Guard Office is located before the check-in zone and the passport control:

  1. Approach the Customs office
  2. Submit the documents package to the Customs officer: printed out VAT form and the invoice, passport, air ticket, goods in the original packages, unused (upon request of the Customs officer).
  3. the Customs officer stamps the completed VAT form with the invoice and gives it back to you
  4. proceed for the registration and to the departure zone

If the Customs office of the Civil Guard Office is located after the check-in zone and the passport control:

  1. Check in for the flight and go to the Customs office. Submit the documents package to the Customs officer: printed out VAT form and the invoice, passport, air ticket, goods in the original packages, unused (upon request of the Customs officer).
  2. the Customs officer stamps the completed VAT form with the invoice and gives it back to you
  3. Proceed to the departure zone

If there is no Customs officer at the Civil Guard Office please contact the attendant officer via the phone located near the office, and inform about your presence.

United Kingdom

Who is eligible for the tax free shopping?

  • Non-European Union citizens
  • Citizens of the European Union that traveling to the non-EU countries at the end of the third month from the month of making purchases. These people should stay there within not less than 12 months.

VAT rate:

Standard rate: 20%
Rate for the child car seats: 5%

The minimum amount for a single VAT form:

30 GBP (all receipts that correspond the requirements are summed)

Tax Free goods and services:

The VAT refund is paid for the goods that are exported in the personal luggage of the traveler. Exported purchases are required to be in the original package and unused.
Goods not applicable for the VAT refund:
Goods with ‘0’ VAT percentage rate (for example, the most of the food items; books; newspapers and magazines; child clothes; specialized equipment, such as equipment for disabled individuals, automobile parts; new or used cars; goods for the amount more than £ 600, exported for business purposes; goods to be exported as cargo; goods that require a license to be exported – excluding antique items, unmounted jewels, ingots of more than 125г, 2,75 troy oz or ten Tolas; mail-ordered goods, including Internet sales; goods used or partially used in the territory of the European Union (in particular, perfumes and service fees – hotel expenses).

Tax Free territories:

Channel Islands, Gibraltar

VAT form:

  • should be stamped by the Travelex employee or by the export Customs office or by any Customs office of the EU country
  • it is required to submit us the originals of the VAT form and receipts to get the VAT refund

At the UK airports:

When departing from the UK ports and airports you will be required to submit the VAT form with the invoice at the Customs office.

At the Heathrow airport the export validation function (checking out and putting stamp at the VAT form) is performed by the Travelex company in the zone before the passport control.

  1. Approach the Travelex stand;
  2. At the Travelex stand submit the documents package to the Customs officer: printed out VAT form and the invoice, passport, air ticket, goods in the original packages, unused (upon request of the Travelex employee)
  3. the Travelex employee checks out the documents, stamps them (the completed VAT form with the invoice) and leaves the originals of these documents to him-herself
  4. you are required to submit the originals of the receipts for purchases to the TaxFree4U.

If the total amount of the goods for the VAT to be refunded exceeds 5000 GBP or you export highly priced items, for example, jewelry, watches, mobile phones, electric elements that cost more than 250 GBP, and items with ivory/reptile skin parts, your goods and documents package should be checked by the officer of the Border Office UK.

At the Gatwick airport the export validation function is performed at the Customs VAT Office.

If there is no Customs officer at the Customs VAT Office, please contact the attendant officer via the phone located near the office, and inform about your presence.

Finland

Who is eligible for tax free shopping?

  • Non-European Union citizens

In what cases can you get VAT refund for purchases?

  • You are not the resident of EU country (besides Norway);
  • You make purchases two weeks before the end of your permission to live or work in Finland.

VAT rate:

Standard rate: 24 %
Food: 5,5 %
Medical supplies, sport facilities: 10 %
Books: 10%

The minimum amount for a single VAT form:

40 EUR (all receipts that correspond the requirements are summed)


The total price of several goods can be used only if all of them are added to the invoice that is issued by the same retailer who delivered goods for the same clients.

Tax Free goods and services:

  • The VAT refund is paid for the goods that are exported in the personal luggage of the traveler.
  • Exported purchases are required to be in the original package and unused.

Goods not applicable for the VAT refund:

  • Service
  • Tobacco
  • Alcohol (only several stores in Helsinki, Hamina, Kotka, Imatra and Lappeenranta work on the VAT refund system);
  • Prepaid mobile phone services.

Food and consumer goods are counted separately (the products must cost at least EUR 40)

Tax Free territories excluded from VAT refund:

Aland Islands

VAT refund process:

  • originals of receipts should be stamped by the Finnish Customs officer or any other Customs office of the EU countries;
  • it is required to submit us the originals of receipts to get the VAT refund

At the Finnish airports:

If the Customs office of the Civil Guard Office is located before the check-in zone and the passport control:

  1. Approach the Customs office.
  2. Submit the documents package to the Customs officer: printed out VAT form and the invoice, passport, air ticket, goods in the original packages.
  3. The Customs officer stamps the completed VAT form with the invoice and gives it back to you.
  4. Proceed for the registration and to the departure zone.

If the Customs office of the Civil Guard Office is located after the check-in zone and the passport control:

  1. Check in for the flight and go to the Customs office. Submit the documents package to the Customs officer: printed out VAT form and the invoice, passport, air ticket, goods in the original packages.
  2. The Customs officer stamps the completed VAT form with the invoice and gives it back to you.
  3. Proceed to the departure zone.

If there is no Customs officer at the Civil Guard Office please contact the attendant officer via the phone located near the office, and inform about your presence.

  • If you go back by train, prepare your purchases, VAT form, receipts, and passport, as the validation time is limited and Customs officer makes it between border stations.
  • If you travel by air, you have to get a stamp on VAT form then you can pass your purchase into the baggage. You have to send the envelope with the documents to TaxFree4U office upon your arrival to the country of residence.
  • If you go back by ferry, you can get the stamp of Customs officer in port terminal.
  • If you leave Finland after Cash Refund Office closes, get the stamp of Finnish Customs.

For special delivery

You have to send the envelope with the documents to TaxFree4U office upon your arrival to the country of residence. Comfortable way of transmitting originals of the documents required for the VAT refund is agreed by you with the manager of the TaxFree4U customer support team.

Within 48 hours after receiving the original documents, the return will be credited to your Bank4You card (up to 1 week for refunds that are made on the bankcards of our partner-banks).

FAQ about card

What is Bank4You VISA card?
Bank4YOU VISA card is an embossed prepaid card that you can use worldwide. Cards are available in EUR or GBP.
How does my Card work?
Bank4You VISA card works like a debit card but with no interest or unexpected bank fees to pay. You only spend what you have loaded onto the card. You can use it for in-store and online payments or ATM withdrawals all over the world without a need to open a bank account.
Is there any age restriction for card obtaining?
Minimum age for card obtaining is 18 years.
How my Bank4You VISA card will be delivered to me?
Your Card will be delivered to your address by post within 7 working days upon receipt of payment for the card by the Company. Delivery is absolutely free.
Is it possible to use the card before arriving in the UK and Europe?
Yes, you can use a Card after activation regardless of the geographical location.
How do I activate my Card?
  • Go to the website section TaxFree4U Card;
  • Use button `Activate now`;
  • At the verification tab attach scanned copies of ID document and proof of address document;
  • Complete your personal questionnaire;
  • Go to Activate a Card section and fill a full card number and card ID.
How do I get my Bank4You VISA card PIN?
To get a PIN code for your card you should use the function “Get Card PIN” in the online account, in this case, PIN code will be displayed online.
How much are the Card fees?
You can check all fees following the link Fees
Does the card support international Internet transactions?
Yes. The card supports all types of online transactions.
Are there any country limitations for card issuing?

We offer our Bank4You VISA cards worldwide except the following countries and its citizens:

  • Afghanistan;
  • Myanmar (formerly Burma);
  • Central African Republic;
  • Democratic Republic of the Congo;
  • Ivory Coast;
  • Eritrea;
  • Guinea-Bissau;
  • Haiti;
  • Iran;
  • Iraq;
  • Lebanon;
  • Liberia;
  • Libya;
  • North Korea;
  • Somali;
  • South Sudan;
  • Sudan;
  • Syria;
  • USA;
  • Tunisia;
  • Yemen;
  • Zimbabwe.
How many Cards can I hold at once?
You can order one card in each currency for yourself and one card in each currency for a third party.
How do I load my Bank4You card?

Channels for card loading:

  • Card transfer
  • From e-wallets
  • Wire transfer
Is there a limit to the amount of money I can add to my card?
A complete list of card limits, you can find on our website.
How do I know the balance/transaction history of my Card?
You can check your balance/transaction history at the private online account link.
What should I do if my Card is declined?

If your card was declined please:

  • Check your card balance.
  • Check your card expire date.
  • Check if your card wasn’t blocked.

All information you can check at the online account.

What should I do if my Card is lost or stolen?
You should block your card immediately. Go to your private account and choose option `Lock`.
I forgot my Card PIN?
Go to your private account, choose section “Prepaid Card”, press option “Get Card PIN” and choose your card.
How can I block my Card?
Go to your card private account and choose option `Lock`.
How long can I use my Bank4You card?
Your Card is valid for 3 years.
How can I get my card verified?
Card verification process is fully described at our website.
What are the different types of verification?

We will ask you to provide us the same types of documents for the Primary and Secondary verifications. There is a difference in the way these documents are delivered to us. You can find additional information hereby.Primary Verification 1+1

  • one scanned copy of your identity document
  • one scanned copy of any official document that confirms your residential/registration address
  • completed electronic Personal Questionnaire form (a standard type of verification for most of the countries).

Primary Verification 2+2

  • two scanned copies of your identity document
  • two scanned copies of a different official document confirming your residential/registration address
  • completed electronic Personal Questionnaire form (a standard type of verification for some countries, with additional confirmation of client’s legitimacy)

Secondary Verification 1+1

  • a notarized scanned copy of any document that confirms your identity
  • the original official document that confirms your residential/registration address
  • completed paper Personal Questionnaire form (a standard type of verification for some countries, with additional confirmation of client’s legitimacy)

Secondary Verification 2+2

  • two notarized copies of different documents that confirm your identity
  • two original official documents that confirm your residential/registration address
  • completed paper Personal Questionnaire form (this type of verification is applicable for countries with high rate of fraud).

Please review our verification rules carefully to ensure timely verification process.

What are the requirements for documents verification?

A proof of identity

A copy of your ID needs to:

  • be valid for another 6 months
  • be written with Latin letters
  • include your photograph, date of birth, a serial number, and issue/expiration dates

Types of ID

  • Passport
  • Driving License (both sides)
  • National ID (both sides)
  • Government issued documents with the photo

We will accept a good quality, color scanned copy of the document.
We accept the following formats of files: jpg/jpeg/bmp/gif/png.
Please provide us with a certified translation of the documents if originally they are not in Russian, English, French, or Czech.
For Secondary verification, this document should be notarized officially.
If you do not have such possibility in your country, you have to print the personal application with all personal details. You need to sign this document and have it officially notarized. This personal application should be attached to the copy of your document.

Proof of residence

The proof of address should have the applicant’s name (we cannot accept documents with any other name than your own)*.
*As an exception we can accept documents with the family name on it (subject to the management decision).
-should have the same address you have provided during the registration. The proof of address should be complete and contain the postal code.The proof of address should be not older than 90 days if you upload it via your online account and not older than 60 days if sent by post. This could be a utility bill or bank statement with your name; we cannot accept bills from mobile operators due to current legal requirements. The original bank statement has to be also certified: to be stamped as a true copy by the issuing bank.
Please provide us with a certified translation of the documents if originally they are not in Russian, English, French, German or Czech.

What is a certified document?
A certified translation is a translation signed and dated by a professional translator who has given a professional oath in a court of law.
How do I provide the documents?
For the Primary verification, go to the online account, and select tab `Verification`.
How long will the verification process take?
The verification process takes up to 48 hours from the receipt of documents.
Why is my card not verified? What does this mean?

The card could be not verified due to the few reasons:

  • We are still expecting the verification documents from you.
  • The verification process is not yet completed.
  • The submitted documents do not satisfy the requirements of our company.
How much do I pay for card loading?
General fee for card loading from all possible sources is 3,00 EUR/3,00 GBP. Additional commissions from acquiring bank can also apply.
How long does the process of card loading usually take?
  • Bank Transfer: SWIFT payment could take up to 5 business days;
  • Between Bank4You prepaid cards: funds will be credited within 24 hours;
  • Transfer from an authorized e-wallet: within our business hours on a weekday.
What limitations and requirements apply to e-money at Bank4You card?
To be able to use the e-money systems, our customers should be authorized in these systems and have a certain e-wallet status. Also, the balance of the e-wallet, which the money will come from, should be sufficient to make a transfer.
What are e-wallets partnering with Bank4You?

The company accepts transfers from the following e-money systems:

  • OKPay – USD, EUR, GBP
  • Visa QIWI Wallet – USD, EUR
How can I reset a password to the online account?
If you do not remember your password, please use “Forgot your password” option at first. Please note, that password must be at least 8 characters and must contain at least one lowercase letter, one upper case letter and one digit. Symbols, such as №;%:?* are not accepted. Example: AAaa1234
How do I change my personal and contact information?
You can request the change of your personal data by contacting Bankj4You Customer Support via e-mail.
Does Bank4You share my personal data and card transactions information with any third parties?
We do not share our customer data with third parties. This information is completely confidential.