FAQ

• France – 1500 EUR
• Italy – 1500 EUR

You should export goods to your country of residence by yourself

You should upload the colored copy or a colored scan copy of the 1st page of the passport in the two-pages spread via the mobile app or when signing up at the website. In exceptional circumstances, the passport photo can be sent via e-mail to the TaxFree4U Customer support manager (support@taxfree4u.eu).To create a copy of the passport you can use the camera of your mobile phone. Open the 1st page of your passport take a picture of it in the two-pages spread. Check the received image. It should not contain any indistinct areas and text should be readable.

The passport photo should be horizontal oriented and made not more than 3 months prior to the registration in the TaxFree4U system.

When attaching the document you should consider that, a low-quality copy of the passport will prevent you from completing the registration in the TaxFree4U system and from start using our service! Your registration request will be sent for revision until you upload a good-quality image.

The invoice/receipt is given by the cash register at the retail store. The invoice/receipt should be in one piece, of good quality, all items on the invoice/receipt should be readable without information about Client/buyer. The date of the invoice/receipt must correspond to the date of your trip. There should be no other marks of any other tax free refund operators. The invoice/receipt should contain:

• Store name;
• Individual receipt number;
• Address and contact details of the store;
• Name of the item;
• Discount amount and total amount, including VAT;
• Individual tax payer number of the store;
• VAT tax rate;
• VAT tax amount.

You should upload invoices/receipts at the business time on the day of purchase! One receipt – one photo.

TaxFree4U provides the service in the following countries:

• France
• Italy

In the offing you will get a possibility to enjoy advantages of shopping with TaxFree4U in a wider range of countries.

Each country has its individual regulations of the VAT refund from the purchases made. The major conditions for France and Italy:

• You should make your purchases in a retail shop that is the VAT taxpayer
• Your purchases should be individual (for personal / family use only)
• The minimum amount for the purchases to complete a single VAT form:
  • France – 1500 EUR
  • Italy – 1500 EUR
• You should export goods to your country of residence by yourself

• We fill out the VAT form (export declaration) for you! You will need only to submit a photo/copy of invoices/receipts from the store
• It is enough to provide photos of regular invoices/receipts from the store
• invoices/receipts are summed. The VAT form can consist out of many invoices/receipts; it is very comfortable if you make many small purchases
• The refunded VAT amount is higher compared to other tax free refund operators

When you leave the country of the European Union, present your purchases, passport and package of documents from TaxFree4U to a customs officer to get confirmation of your declaration (getting a stamp customs officer). Make sure that the customs officer stamped (stamped) on your documents – Tax Free form (export declaration) with invoice. Please note that:

at airports in France in the case of special PABLO terminals, you validate (confirm export) the form provided by Tax Free in PABLO terminals by scanning the bar code on the form;

at Italian airports, you validate (confirm export) the form provided by Tax Free in the OTELLO system with the help of a customs officer – the customs officer enters the data into the OTELLO system. You can check the status of validation by link;

Please arrive in advance of departure to complete the confirmation process from the customs service.

If your trip continues in the other country of the European Union, you will have to submit the VAT form (export declaration) to the export customs officer in the final departing point from the European Union.Note: no customs stamp = no VAT refund

Getting export validation (stamp from the customs officer on the VAT form) – is one of the major rules of getting the VAT refund. Execution of this right confirms that purchased goods were exported from the country of purchase into your home country.Note: no customs stamp = no VAT refund

TaxFree4U keeps the processing fee for each tax free form. The refund amount equals the total amount of the VAT paid, less the processing fee of the tax free form. The amount of the refund depends on the country and the amount of the acquisitions. The amount of compensation you can calculate using the calculator on our website https://taxfree4u.eu/en/calculator/

You can get the VAT refund amount on any other card. To get a refund on the bank card, specify its number in the mobile app or in the user area at www.taxfree4u.eu.

The package of the original documents that you need to submit to the TaxFree4U consists of:

• original of the VAT form (export declaration) with the invoice and customs mark/stamp
• original of the invoices/receipts for the purchased goods

After passing the customs control, you should bring original invoices/receipts and a voided declaration take home. After that, please contact the client support department of TaxFree4U to order a courier at the company’s expense:

Viber, WhatsApp: +447438703469

E-mail: support@taxfree4u.eu

You will need to transfer the issued declarations and original checks from the stores to  courier

Send the documents upon your arrival to the country of residence. Documents are delivered at the expense of TaxFree4U.

Ukraine

More convenient for you to use the services of mail, send documents through any branch of “Nova Poshta” to our name: TaxFree4U, Kyiv, № 58.

It is necessary to specify phone number recipient +38 063 48 57 530.

Other countries

After arrival to your home country, please, contact customer support team for the organization of courier delivery of documents to our office. Documents are delivered at the expense of TaxFree4U.

If you have any questions, please call / write to customs support service.

The VAT refund is made after TaxFree4U received the originals of your documents within the following period:

• up to 90 days for refunds that are made on other bank cards.

For any further information, please, address the following contacts:

E-mail: support@taxfree4u.eu

Viber: +447438703469
Phone:

FR: +33980091018

UA: +38 044 2235384

TaxFree4U supports the following systems – MasterCard, Visa.When transferring refund on credit cards MasterCard and Visa, the refund will be enrolled in the currency of your credit card or in the currency of the country in which it was issued.In the case of the refund in the currency that differs from the currency of the completed VAT form, the selling rate of the reputable European bank for retail banking applies plus FX commission.

Export validation is the process of getting a stamp on your document package (VAT form and invoice) at the customs office in the check-in area/airside zone of the airport, or from an authorized company, or in the E-terminal. Export validation is made in the final check-point at the departure airport from the European Union.For example, if the traveler flies en to route London – Milano – Riyadh, the validation procedure (check-out and getting stamps on the VAT form) should be taken by the customer in Milano at the Customs Office.

1. a printed out document package – VAT form with the invoice (for validation, you don’t need to show originals of shop cheques)
2. originals of the cheques for the purchases
3. international passport
4. air ticket
5. packed and unused goods